Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

When you book a safari, contact us, or create an account, we may collect personally identifiable information such as:

• Name, email address, postal address, and phone number
• Booking and reservation details
• Payment information (we do not store complete credit card information)
• Hotel or accommodation details for pickup services
• Special requirements or preferences related to your safari experience
• Passport or ID information when required for certain activities

1.2 Non-Personal Information

We also collect non-personal information, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited on our website
• Time and date of your visit
• Time spent on pages
• Referral sources

2. How We Collect Information

We collect information through:

• Direct interactions: When you provide information through our booking forms, contact forms, or when communicating with us by phone, email, or otherwise.
• Automated technologies: As you navigate through our website, we may use cookies, web beacons, server logs, and other tracking technologies to collect information about your equipment, browsing actions, and patterns. Please see our Cookie Policy for more details.
• Third parties: We may receive information about you from third parties such as business partners, booking platforms, payment processors, and analytics providers.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including:

• Providing and managing your safari bookings and reservations
• Processing payments and refunds
• Arranging transportation and pickup services
• Communicating with you about your booking, including sending confirmation emails and updates
• Responding to your inquiries and customer service requests
• Sending promotional emails and newsletters if you have opted to receive them
• Improving our website, products, and services
• Conducting research and analysis to enhance customer experience
• Protecting our rights, property, or safety, and that of our customers or others
• Complying with legal obligations

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• To our service providers: Who perform services on our behalf, such as payment processing, IT services, customer service, and marketing assistance.
• To business partners: With whom we offer joint promotions or services.
• For legal purposes: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• For business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With your consent: In any other circumstances where we have your explicit consent.

We do not sell, trade, or otherwise transfer your personal information to outside parties for advertising or marketing purposes without your consent.

5. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

• Using SSL technology to encrypt data transmission
• Regular security assessments and testing
• Access controls and authentication procedures
• Regular staff training on data protection

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: